Return Policy

Return Policy


When purchasing from NewEnglandKoi.com you get a 15 Day Money Back Guarantee. Here is what we charge for returns:

Merchandise must be returned in the original condition as delivered to you. This means that the item is not used (even for a few seconds) is resalable with all materials that the item came with including the original box and inserts.

* Returned items must have a Return Authorization Number Clearly noted on the top of the box. Items that do not have this number will be be refused at the senders expense.

Here are Some Special Notes on the Return Policy

Pond supplies including but not limited to Pumps, Lights, UV's, Filters, etc.:

If the item you buy turns out to be the wrong one please contact us immediately for an "R.G.A. (Return Goods Authorization)"

Consumables including but not limited to Foods, Water Conditioners and Water/Fish treatments and Medications

Cut Items such as Tubing, Liners and Underlayment

UV Lamps and Halogen Bulbs

Free or Reduced Freight